FAQs

It is a custom brick-style keepsake created from the photo you submit. Depending on the product, UNICUS can turn a person, couple, family, friend group, or pet into a personalized figure or display.

Start with the number of people and pets you want to include. Then choose the format—figure, photo display, magnet, or themed building set—and the occasion or style that best fits the recipient. The individual product page shows the exact configuration and available options.

Yes. UNICUS offers solo, couple, trio, family, group, human-and-pet, dog, and cat designs. Check the product title and personalization options to confirm how many people or pets are included.

Choose a clear, well-lit, front-facing photo. Make sure the face, hair, outfit, and any details you want represented are easy to see. Avoid blurry, dark, heavily filtered, or distant images.

Yes. If an important detail is not visible in the main photo—such as a hairstyle, jacket, jewelry, tattoo, accessory, or the back of an outfit—add clear reference photos where the product’s upload form allows it.

Yes. Personalized products are designed from the photos and details submitted for that order. Available customization varies by product, so review the options shown on the product page before adding it to your cart.

Your uploads are used to provide the customization service and fulfill your order. They may be processed by service providers involved in Shopify hosting, storage, image processing, and fulfillment, as described in the Privacy Policy. UNICUS does not sell your personal information.

Yes. For personalized designs, UNICUS sends a digital design preview for your confirmation before manufacturing begins.

The current estimated design-preview time is within 2 business days after the required photos and personalization information have been received.

Reply with the details you would like changed. Up to three revision rounds are included for items such as hairstyle, outfit, colors, accessories, and facial details. The design is refined before you give final approval.

Production begins only after you approve the final design preview. Because the product is custom-made, cancellation and refund options become limited after approval.

Allow up to 2 business days for the design preview. After approval, production usually takes 2 business days. Estimated shipping is 5–10 business days for expedited delivery or 8–14 business days for standard delivery. Customs, destination, peak-season volume, and carrier delays can affect the final arrival date.

Order at least three weeks before the date you need the gift, and allow extra time during holidays or for destinations where customs or carrier delays are possible.

Yes. Personalized brick figures arrive unassembled so you can enjoy the building experience.

A digital step-by-step instruction manual is provided. It supports 360-degree rotation and zoom so you can inspect each assembly step more closely.

Once tracking is available, use the tracking details sent with your order or visit Track Your Order. If tracking has not updated for an extended period, contact support with your order number.

Contact support as soon as possible. Before the design preview is sent, cancellation is eligible for a 100% refund. After the preview is sent but before approval, the eligible refund is 50% to cover design work. Once you approve the design and production begins, the custom order is generally non-refundable unless there is a product defect. See the Refund Policy for full details.

Contact support within 30 days of receiving the order. Include your order number, a description of the issue, and clear photos. UNICUS will review the case and arrange the appropriate remedy for eligible missing, damaged, or defective items.

Bulk discounts may be available depending on the product and quantity. Contact the support team with the items, quantities, and required date for a quote.

Email hi@unicus.fun or use the Contact Us page. Include your order number when asking about an existing order.